With this need, it should be divided into 2 phases:
Phase 1 will focus on writing content that plays the role of Customers sharing their positive views after using the service and giving suggestions that the brand needs to improve. The aim of this stage 1 is to soften the negativity from previous 1-3 star reviews by replacing them with 1-3 star reviews but with better content. Depending on the number of negative reviews the brand has received, we will have an appropriate processing time, usually around 10-20 days.
Phase 2 will firmly cover 4-5 star reviews with positive content to increase business ratings on the review platform. However, to achieve the highest efficiency, we improve the customer’s experience with the brand, especially by responding to all bad Reviews and offering appropriate solutions for your customers.